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          Jira Service Desk

JIRA Service Desk (JSD) is Jira Atlassian helpdesk tool. Jira Service Desk is the most powerful collaborative service management solution. It provides you a  ticketing system with customer facing portals, enhanced SLAs, agent queues, and more, including enhanced reporting on service response times. Jira tickets are also created through email.

This software delivers end-to-end service to customers, allowing IT teams to align their approaches to business goals and objectives.

Jira Service Desk integrates directly with Jira issue management software used by thousands of teams worldwide. The result is a modern, flexible service desk experience for both customers and your service desk team. You’ll delight customers, improve efficiency, and drive business performance.

Features

  • Out-of-the-box and configurable workflows and requests
  • Configurable email notifications and permissions for access
  • Customizable portal to show off your branding
  • Automated task assignment, rules, and canned responses integration to cover routine tasks
  • Custom SLA goals to fit your criteria and hours
  • Mobile app for work on the go
  • Confluence integration allow work to be done right from the ticket

Targeted Users

  • Customers
  • External Users
  • Administrators
  • Agents
  • Internal Users